Warranty Policy

Last Updated: February 25, 2026
Company Name: Dancheng County Shicangyue Trading Co., Ltd.
Company Address: No. 037, Kongmiao Village, Kongmiao Administrative Village, Qiandian Town, Dancheng County, Zhoukou City, Henan Province, China
Legal person: Fu Guodong
Unified Social Credit Code: 91411625MAK3JRNW1J
Phone Number: +86 19212389743
Email: service@mail.mezario-n.com 

Mezario-N Product Warranty Policy

Thank you for choosing Mezario-N's niche department store products. We are dedicated to providing you with high-quality products and services. To protect your legal rights and clarify the scope of product after-sales support, we have established this warranty policy, which applies to all our sold products (including wellness tools, lifestyle products, and sports equipment).

I. Warranty Scope and Duration

1. Warranty Period: All Mezario-N products sold (including back massagers, fascia guns, coffee tables, dinnerware, tea sets, folding chairs, volleyballs, ski boards, tennis rackets, skateboards) come with a one-year (12 months) free warranty service starting from the date you receive the product.

2. Warranty Coverage: During the warranty period, if a product experiences quality issues due to non-human factors under normal usage (in accordance with the product manual), such as material defects, workmanship faults, or functional anomalies, we will provide free repair, replacement of parts, or replacement of the product (as determined by the nature of the fault).

3. Exclusions from Warranty Coverage:

   • Human Damage: Including but not limited to intentional damage, accidental drops, collisions, pressure, unauthorized disassembly, modification of the product, or improper use (e.g., exceeding the product's applicable scenarios or violating operational guidelines) causing malfunctions.

   • Normal Wear and Tear: Regular wear, aging, or consumption during product use (e.g., scratches on dinnerware, normal wear of sports products, slight looseness of folding chair components are not considered quality issues).

   • Force Majeure: Damage due to natural disasters such as earthquakes, floods, or typhoons, or damages incurred during transportation due to the logistics provider's errors (please contact the logistics provider for claims in such cases).

   • Lack of Valid Proof of Purchase: Such as order records or proof of receipt, or if the product serial number/marking has been altered, damaged, or made unidentifiable.

   • Products Outside the Warranty Period: Or those not applied for warranty according to this policy.

II. Warranty Application Process

1. Application Timeliness: If you discover a quality issue with the product, please contact us promptly within the warranty period to avoid being unable to enjoy warranty services due to delays.

2. Contact Information: Please send your warranty application to our official email at service@mail.mezario-n.com. In your email, please include the following information for us to process quickly:

   • Your name, contact information, and shipping address;
   • Product name and purchase order number (or a photo of the proof of receipt);
   • Detailed description of the fault (photos or videos of the fault are preferable);
   • Your request (repair, replacement, etc.).

3. Customer Service Response: Our customer service hours are Monday to Friday, 9 AM to 6 PM (UTC+8:00). We will respond to your warranty application within 24 hours during working hours, verify the fault, and inform you of the next steps.

4. Returning Products: If you need to return a product for repair/testing, please follow the guidance provided by customer service (the return shipping cost will be initially borne by the user; after repairs are completed, we will cover the return shipping cost; if determined to be outside the warranty coverage, the return shipping cost must be borne by the user).

5. Processing Time: Upon receiving the returned product, we will complete inspections, repairs, or replacements within 3-5 business days. The specific timeframe may adjust based on the complexity of the fault, and customer service will inform you of the progress.

III. Additional Notes

1. Warranty services only apply to quality issues related to the product itself and do not include guidance on product use, replacement of consumables (such as wear and tear on sports product accessories), or other non-quality-related services.

2. If a major quality issue arises during the warranty period and is confirmed upon inspection, we can replace the defective item with the same model (if the same model is not available, an equivalent product may be offered) or assist in processing a return (subject to compliance with relevant return terms).

3. Order Related Information: You can edit/change your order according to your needs within 12 hours of placing it; orders with available stock usually ship within 1-2 business days (excluding weekends and holidays), and actual delivery times are typically 5-7 business days. The product warranty period starts from the date you actually receive the product.

4. Our goal is to make your ordering process as simple as possible while providing reliable after-sales support. If you have any questions during the warranty process, feel free to contact us anytime via the official email above.

This warranty policy is subject to final interpretation by Mezario-N.