Privacy Policy

Last Updated: February 25, 2026
Company Name: Dancheng County Shicangyue Trading Co., Ltd.
Company Address: No. 037, Kongmiao Village, Kongmiao Administrative Village, Qiandian Town, Dancheng County, Zhoukou City, Henan Province, China
legal representative: Fu Guodong
Unified Social Credit Code: 91411625MAK3JRNW1J
Phone Number: +86 19212389743
Email: service@mail.mezario-n.com 

Mezario-N Privacy Policy

Welcome to the products and services of Mezario-N! We are a company operating niche department store products in the United States, primarily focusing on wellness tools, lifestyle products, and sports equipment (including back massagers, fascia guns, coffee tables, dinnerware, tea sets, folding chairs, volleyballs, ski boards, tennis rackets, skateboards). We understand the importance of personal information to you, and your trust is the foundation of our development. This privacy policy aims to clearly inform you about how we collect, use, store, and protect your personal information when you use our products, services, and related features, as well as your rights regarding this information. This will help you better understand our privacy protection practices and use our services with confidence.

This privacy policy applies to all users who use Mezario-N products and services (including but not limited to online ordering, inquiries, after-sales, etc.). Regardless of how you interact with us (online platform, email, etc.), this policy governs the interaction. Please read and understand the entire content of this policy before using our services, especially the bolded terms. If you continue to use our services, it indicates that you fully understand and agree to all the provisions of this policy.

I. Personal Information We Collect

To provide you with convenient and secure ordering and after-sales services, achieving the goal of "making the ordering process as simple as possible," we will adhere to the principles of "legality, fairness, and necessity" and only collect personal information relevant to the service, avoiding unrelated information. The specific types of information collected include:

1. Information You Provide Actively:

   • Order-Related Information: To complete order placement, shipping, and delivery, you need to provide your name, shipping address, phone number, and email address (if you choose to receive order notifications via email). This information is necessary for completing the transaction; if you do not provide it, we will be unable to process your order or arrange shipment.

   • Inquiry and After-Sales Information: When you inquire about product information, order issues, or request after-sales support through our customer service channels (email: service@mail.mezario-n.com), you may need to provide your order number, product name, problem description, etc., so we can respond to your needs promptly and resolve your issues. Our customer service hours are Monday to Friday, 9 AM to 6 PM (UTC+8:00), during which we will handle your inquiries and related information in a timely manner.

   • Other Voluntary Information: If you choose to participate in our product feedback, surveys, and other activities, you may need to provide your product usage experiences, opinions, and suggestions. This information will help us optimize our products and services, and you can choose whether to provide it.

2. Information We Automatically Collect:

   • When you visit our online platform, browse products, and submit orders, we may automatically collect some non-personally identifiable information to optimize the ordering process and improve service quality, including:

     • Browsing and Order Records: Such as product categories you viewed, products added to your cart, submitted order information (order number, purchased products, order time, shipping status). We will use this information to sync your order progress, optimize product recommendations, and facilitate your access to historical orders.

     • Device and Access Information: Such as device type, browser version, IP address, access time, etc. This information helps us troubleshoot system failures, ensure service stability, and guarantee a smooth ordering process for you.

II. Purposes of Using Personal Information

The personal information we collect is used solely for the following legitimate purposes and is not utilized for unrelated uses, strictly adhering to the principle of "minimum necessity":

1. Completing Order Processing and Delivery: Using your name, address, phone number, etc., to arrange for order confirmation, inventory checks, shipping, and logistics tracking to ensure you receive your ordered products promptly (orders with available stock typically ship within 1-2 business days, excluding weekends and holidays; actual arrival time is approximately 5-7 business days; you can edit/change order information within 12 hours of placing the order based on your requests).

2. Providing Customer Service and Support: Using your inquiry information and order details to respond to your product inquiries, order tracking, and after-sales requests (such as returns/exchanges), providing efficient service within our customer service hours.

3. Optimizing Products and Services: Analyzing user needs through your browsing history, product feedback, and order data to optimize product categories (wellness tools, lifestyle products, sports equipment), streamline the ordering process, and enhance your user experience.

4. Compliance and Security Assurance: To comply with relevant U.S. privacy regulations (such as the California Consumer Privacy Act, CCPA) and prevent fraud, we may use the collected information for security verification and risk assessment.

III. Sharing and Disclosure of Personal Information

We highly value your personal information security and strictly control the sharing and disclosure of personal information. Except for the following situations, we will not share, sell, or rent your personal information to any third party:

• Logistics Service Providers: To fulfill orders and deliveries, we will provide necessary information such as your name, shipping address, and phone number to our logistics partners solely for the purpose of shipping and tracking. Logistics providers must comply with privacy protection requirements and cannot use this information for other purposes.

• Compliance and Legal Requirements: If required to comply with U.S. laws and regulations or respond to lawful requests from judicial or regulatory authorities (such as court subpoenas, regulatory investigations), we may disclose your personal information as required by law while making efforts to protect your privacy rights as much as possible.

• Your Explicit Consent: If you voluntarily authorize us to share your personal information with specific third parties (such as product after-sales partners), we will share within the scope of your authorization. We will not expand the sharing scope without your explicit consent.

We commit to not using your personal information for sending irrelevant advertisements and will not sell your personal information to any third party for commercial marketing purposes.

IV. Storage and Protection of Personal Information

1. Storage Methods and Duration:
   We store your personal information on servers that comply with U.S. privacy protection regulations, implementing security measures such as encryption storage and access control to prevent leakage, tampering, or loss of information.
   The storage duration of personal information follows the "necessary retention" principle: order-related information (name, address, order records, etc.) will be retained for 6 months after the order is completed and the after-sales warranty period ends, to address potential after-sales disputes and compliance checks; consultation records and feedback will be retained for 3 months after the issue is resolved to optimize services; device and access information will be retained for 1 month for system maintenance. After the retention period, we will automatically delete or anonymize your personal information to ensure it can no longer be identified.

2. Security Protection Measures:
   We implement multiple layers of security protection measures to fully ensure the safety of your personal information:

   • Technical Protection: Utilizing data encryption, firewalls, intrusion detection, and other technologies to prevent personal information from being leaked or tampered with during transmission and storage.

   • Access Control: Strictly limiting internal personnel's access to personal information. Only authorized personnel may access relevant information while performing their duties and must adhere to confidentiality obligations.

   • Compliance Management: Strictly complying with U.S. privacy regulations (such as CCPA), regularly conducting privacy protection compliance checks, promptly rectifying potential risks to ensure that personal information processing behaviors are legal and compliant.

   Please note that internet transmission has inherent security risks. Although we have taken the above protective measures, we cannot completely eliminate the risk of personal information leakage due to uncontrollable factors such as force majeure or cyberattacks. In such cases, we will take prompt remedial actions and notify you as required by law.

V. Your Rights Regarding Personal Information

According to relevant U.S. privacy regulations, you have the following rights regarding your personal information, and we will provide convenient means for you to exercise these rights:

• Right to Inquiry and Copy: You have the right to inquire about the personal information we collect and store. If you need copies of relevant information, please contact us at service@mail.mezario-n.com, and we will respond within 3 business days.

• Right to Rectification: If you find that there are errors in your personal information (such as an incorrect shipping address or phone number), you can correct this through the order editing function (within 12 hours of placing the order) or through customer service channels. We will verify and update promptly.

• Right to Deletion: If you wish to delete your personal information stored by us, please contact us via the customer service email. Upon verifying your identity, we will delete the relevant information within 7 business days (except where retention is legally required).

• Right to Withdraw Consent: You can withdraw your consent for the collection and use of personal information at any time (e.g., if you no longer wish to receive order email notifications). After withdrawing consent, we will cease collecting and using the relevant information, but this does not affect the legality of any previous processing activities based on your consent.

If you need assistance exercising the above rights, please contact us during customer service hours (Monday to Friday, 9 AM to 6 PM, UTC+8:00) via our customer service email, and we will cooperate fully.

VI. Updates and Notifications of the Privacy Policy

As our business develops, technology updates, and U.S. privacy regulations change, this privacy policy may be updated from time to time. The updated privacy policy will be prominently displayed on our online platforms and service pages. If the updates involve your core rights, we will notify you via the email or SMS you provided.

If you continue to use our services after the privacy policy is updated, it indicates your acceptance of all the revised terms. If you do not accept the revised terms, you may stop using our services, and we will cease collecting and using your personal information, deleting the relevant information as required.

VII. Contact Us

If you have any questions, comments, or suggestions regarding this privacy policy, or if you need to exercise your rights related to personal information or report privacy breaches, please contact us using the following methods:

• Customer Service Email: service@mail.mezario-n.com

• Customer Service Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00)

We will respond promptly during customer service hours upon receiving your message and do our best to resolve your concerns to protect your privacy rights.

This privacy policy takes effect from the date of publication.

Mezario-N Operations Team