Return and Exchange Policy

Last Updated: February 25, 2026
Company Name: Dancheng County Shicangyue Trading Co., Ltd.
Company Address: No. 037, Kongmiao Village, Kongmiao Administrative Village, Qiandian Town, Dancheng County, Zhoukou City, Henan Province, China
Legal person: Fu Guodong
Unified Social Credit Code: 91411625MAK3JRNW1J
Phone Number: +86 19212389743
Email: service@mail.mezario-n.com 

Mezario-N Product Return and Exchange Policy

Welcome to the purchase of products under Mezario-N (including wellness tools, lifestyle products, sports equipment, etc., specifically including back massagers, fascia guns, coffee tables, dinnerware, tea sets, folding chairs, volleyballs, ski boards, tennis rackets, skateboards, etc.). To protect your legal rights and regulate the return and exchange process, we have established this policy. Please read it carefully.

I. Pre-requisites for Returns and Exchanges

If you need to cancel an order or request a return, you must first obtain written approval from Mezario-N. Please send an email to our official address service@mail.mezario-n.com to apply for approval. Cancellation requests that do not receive written approval will be denied, and the order will continue to be processed normally. Products returned without approval will be refused and sent back to you, with any associated costs borne by you.

II. Product Defects and Inspection Period

Please carefully inspect the products purchased (including wellness tools, lifestyle products, sports equipment, etc.) within 14 days of receiving the package. If you discover minor defects, light stains, or other issues, please contact us promptly via the official email above. We will provide further solutions. Requests submitted after the 14-day inspection period will be considered as defects/stains caused during use, and we will not accept related after-sales requests.

III. Order Cancellation and Refund Rules

A. Cancellation Before Shipping Label Creation
If you have placed an order but we have not yet created a shipping label for that order, you may request cancellation, and we will issue a full refund without charging any fees.

B. Cancellation Before Shipment (Shipping Label Created)
If a shipping label has been created but the order has not yet shipped, we will charge a 10% fee based on the product's original price for cancellation; the remaining amount will be refunded to you.

C. Cancellation After Shipment
Once the order is shipped, the goods cannot be held up. You can choose to refuse delivery when the package arrives or sign for the package and then contact us via the official email to obtain a return shipping label. After the package is returned to our warehouse and verified, we will process your refund and charge a 20% restocking fee based on the product's original price.

D. Cancellation After Delivery (Unopened Package)
If the package is delivered within 14 calendar days and you wish to cancel the order while the package remains unopened, please contact us first and provide clear photos and video evidence showing the unopened package. Upon obtaining written approval, you are responsible for contacting the original courier to return the entire package. The return shipping cost will be borne by you. Once the package is returned and verified, we will process your refund and charge a 20% restocking fee based on the product’s original price.

IV. Additional Notes

1. Customer Service Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00). If you have any questions related to returns and exchanges, please contact us via the official email during these hours, and we will respond promptly.

2. You can edit/change your order according to your needs within 12 hours of placing it. After 12 hours, please follow the cancellation rules mentioned above.

3. Our goal is to make your ordering process simpler. If you have any questions during the return and exchange process, feel free to communicate with us at any time.

If you need any edits or additional information, just let me know!

Return address: No. 037, Kongmiao Village, Kongmiao Administrative Village, Qiandian Town, Dancheng County, Zhoukou City, Henan Province, China.