Frequently Asked Questions (FAQ)
Last Updated: February 25, 2026
Company Name: Dancheng County Shicangyue Trading Co., Ltd.
Company Address: No. 037, Kongmiao Village, Kongmiao Administrative Village, Qiandian Town, Dancheng County, Zhoukou City, Henan Province, China
legal representative: Fu Guodong
Unified Social Credit Code: 91411625MAK3JRNW1J
Phone Number: +86 19212389743
Email: service@mail.mezario-n.com
I. About Us and Our Products
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What type of products do you mainly offer?
We specialize in niche department store products in the United States, primarily covering three main categories: wellness tools, lifestyle products, and sports equipment. Specific products include back massagers, fascia guns, coffee tables, dinnerware, tea sets, folding chairs, volleyballs, ski boards, tennis rackets, and skateboards.
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How can I contact you?
You can reach us through our official email at service@mail.mezario-n.com.
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Can I edit or change my order after placing it?
Yes. You can contact us to edit/change your order information within 12 hours of placing your order based on your needs. Modifications beyond this timeframe will not be accepted.
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What is the shipping time for my order?
Orders with available stock are typically shipped within 1-2 business days after placement (excluding weekends and holidays). The actual delivery time is approximately 5-7 business days, though specific times may vary slightly based on logistics.
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What are your customer service hours?
Our customer service hours are Monday to Friday, 9 AM to 6 PM (UTC+8:00). We do not provide customer service on weekends or holidays. You can send inquiries to our official email, and we will respond promptly during business days.
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Do product prices include taxes?
Yes. The prices you see for our products already include applicable taxes, so there is no need to pay additional tax fees.
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Who bears the customs duties?
Customs duties are subject to local policy regulations and must be borne by the user. We do not cover any costs related to customs duties.
IV. Additional Information
Our goal is to make the ordering process as simple as possible. If you have any questions regarding ordering, receiving products, or using them, please feel free to contact us via our official email. We are here to assist you!